Frequently asked questions
When will my order arrive?
Do you offer free shipping?
Does my order need a signature on delivery?
Yes. All online purchases require a signature for delivery. Please ensure to use a delivery address where someone will be present to sign for your purchase.
What happens if I forget to claim a parcel?
Occasionally parcels we ship to the customer are not claimed and are returned to us. Items which are not claimed and for which we have received no contact from the customer within 14 days regarding failed delivery are non-refundable.
I would like to return or exchange an item, what do I do?
We hope that you are entirely happy with your purchase. If you would like to return or exchange a Country Pet product purchased on this website, please email us firstname.lastname@example.org within 7 days of receiving your order stating the reason for returning it and whether you are requesting a replacement, exchange or a refund of your purchase (excluding shipping costs).
All returned items must be in saleable condition with original packing and hangtag intact.
Items that are marked or damaged upon return will not be fully refunded.
What is the return address?
Kilfera Pet Products t/a Country Pet
Purcellsinch Business Park
How will I be refunded?
Country Pet refunds are paid through PayPal or Stripe (Credit Card) depending on your purchase. Country Pet does not refund the cost of delivery.