Refund policy
Country Pet hopes you are completely happy and content with your new Country Pet item(s). If you are not entirely satisfied, all items must be returned within 7 days of receipt of your order. All items must be unused, in original condition, with all original hangtags intact. Items are returned at the customer's own expense and it is strongly recommended that you obtain proof of postage and/or insurance for the items posted, as Country Pet accepts no responsibility for lost or damaged items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you are returning an item due to a fault, please contact us at info@countrypet.ie before returning the item.
The cost of postage will be refunded in full on all faulty items. Items that are returned due to the customer selecting an incorrect size and requiring an exchange for the correct size instead of a refund, the items are returned at the expense of the customer (as stated above) and an additional carriage fee will be incurred by the customer.
All returned items must be in saleable condition with original packing and hangtag intact. Items that are marked or damaged upon return can not be fully refunded.
Return address:
Country Pet
PackHorse Ltd.
Brockagh
Knockdrin
Mullingar
Westmeath
N91 RH66
Ireland
Company Number: 602261
VAT Number: IE3471590KH
Delivery
All online purchases require a signature for delivery. Please ensure to use a delivery address where someone will be present to sign for your purchase.
Unclaimed Parcels
Occasionally parcels we ship to the customer are not claimed and are returned to us. Items which are not claimed and for which we have received no contact from the customer within 14 days regarding failed delivery are non-refundable.
Payment Terms: Country Pet accepts online payments through a secure server by credit/debit card or through Paypal (see Privacy Policy).
Deliveries:
Ireland: Any order below €80 shipping charge of €5 applies
UK & Europe: Free Shipping on orders over €175
Rest of the World: No free shipping is available.
Customs, duties, and any other expenses associated with delivery outside of Ireland that can occur are the responsibility of the customer to pay.
Estimated delivery times: Ireland/UK: 3-5 days Europe: 3-7 days
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
Country Pet refunds are paid through PayPal or Stripe (Credit Card) depending on your purchase. Country Pet does not refund the cost of delivery.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@countrypet.ie